Frequently Asked Questions

The BCS Priesthood Administration & Management System (BPAMS) is the official digital platform of the Universal Assembly of BCS Priesthood (UABCSP). It serves as a secure, centralized and intelligent management system designed to support the administration and coordination of priesthood affairs within the Brotherhood of the Cross and Star (BCS).

BPAMS provides priests and administrators with access to essential services including priesthood records, postings, levy and payment management, reports, complaints, events, notifications and official publications. It improves communication, enhances operational efficiency, preserves institutional records and supports the ongoing digital transformation of priesthood administration.

BPAMS was developed to modernize priesthood administration while preserving the sacred values, structure and heritage of the Priests of the Brotherhood of the Cross and Star.

• Digitalizing priesthood administrative processes.
• Centralizing priesthood records and postings.
• Improving communication between priests and UABCSP leadership.
• Providing transparent levy and payment management.
• Preserving historical and institutional records.
• Supporting future digital transformation initiatives.

Yes.

BPAMS is the official digital management platform developed and administered by the Universal Assembly of BCS Priesthood (UABCSP). It is owned, operated and administered under the authority and supervision of the Brotherhood of the Cross and Star (BCS). Information published through BPAMS should be regarded as official unless otherwise stated.

No.

BPAMS complements and strengthens existing administrative processes by digitizing recordkeeping, communication, reporting and operational workflows. Administrative approvals and decisions continue to be carried out by authorized UABCSP leadership in accordance with established organizational procedures.

The Universal Assembly of BCS Priesthood (UABCSP) is the official priesthood arm of the Brotherhood of the Cross and Star (BCS). It is responsible for the coordination, administration, development, welfare and advancement of priesthood affairs across BCS formations worldwide.

UABCSP is responsible for:

• Administration and coordination of priesthood affairs.
• Development and welfare of priests.
• Management of priesthood records.
• Leadership development and capacity building.
• Preservation of priesthood heritage.
• Implementation of priesthood policies.
• Promotion of unity and organizational excellence.
• Supporting the mission and growth of the Brotherhood of the Cross and Star.

BPAMS is intended exclusively for duly recognized, registered, verified and approved members of the BCS Priesthood, including both Posted and Non-Posted Priests. Access by unauthorized individuals is strictly prohibited.

Yes. Members of the BCS Priesthood can access BPAMS and related services from anywhere in the world using a supported web browser or the official mobile application, provided they have an internet connection.

Yes. Access to BPAMS is free.

Before using BPAMS, you should have:

• A valid email address and phone number.
• A mobile phone or computer with internet access.
• A supported web browser or the BPAMS Mobile App.
• Your priesthood information.
• Any additional verification information required.

1. Download the BPAMS Mobile App.
2. Select Create Account.
3. Complete the registration form.
4. Verify your email or phone number.
5. Wait for administrative approval.
6. Receive your Priest ID.
7. Sign in and begin using BPAMS.

• Your information is securely stored.
• A verification email or SMS OTP may be sent.
• Your registration undergoes administrative review.
• Once approved, your account becomes accessible.

Yes. BPAMS is an online platform. Most services require an active internet connection. Some previously viewed information may remain temporarily available within the mobile app.

Yes. BPAMS provides comprehensive documentation and Frequently Asked Questions (FAQs), together with official guidance from UABCSP communication channels.

Activation depends on administrative verification. Some users gain immediate access after email verification, while others require administrative approval.

Yes. You may use multiple authorized devices, but always sign out of shared or public devices and never share your login credentials.

• Review your personal information.
• Complete your profile.
• Upload your profile photograph.
• Review your dashboard.
• Read announcements.
• Become familiar with BPAMS features.

All duly recognized members of the BCS Priesthood are eligible to create a BPAMS account. Registration does not automatically grant access to all services. Administrative approval may be required.

• Full name
• Email address
• Phone number
• Date of birth
• Country, State and Local Government Area
• Bethel and Priesthood information
• Profile photograph
• Next of Kin and emergency contact
• Other administrative information required

• Verify your identity.
• Prevent impersonation.
• Maintain accurate priesthood records.
• Support communication.
• Maintain institutional integrity.

No. Every BPAMS account must belong only to the person registering it.

No. Each user should maintain only one official BPAMS account. Duplicate accounts may be suspended or removed.

Your registration may still be under administrative review to ensure only authorized members gain access.

You may be contacted for additional information or asked to submit a new application using accurate information.

Yes. Administrators may request supporting documents to verify your identity or priesthood information before approving your account.

Email and Phone number verification helps BPAMS:

• Confirm that your email address and phone number belong to you.
• Protect your account against unauthorized access.
• Enable password recovery.
• Deliver official notifications.
• Improve account security.

Verification is an important part of protecting your account.

After registration, BPAMS sends a verification email or SMS OTP containing either:

• A verification link, or
• A One-Time Password (OTP).

Follow the instructions provided to complete the verification process.

If you do not receive the verification email or SMS OTP:

• Check your Spam or Junk folder.
• Confirm that you have entered the correct email address or phone number.
• Wait a few minutes for delivery.
• Request a new verification email or SMS OTP.
• Contact BPAMS Administration if the issue persists.

Yes, where permitted.

Some email address changes may require administrative verification before taking effect.

Either email or phone number verification must be completed before you can gain access.

Verification helps maintain the security and integrity of the platform.

Expired verification links can usually be replaced by requesting a new verification email through the login page or registration screen.

Yes.

BPAMS processes your email address in accordance with its Privacy Policy and uses appropriate safeguards to protect your personal information.

Open the BPAMS Mobile App and follow the screen prompts.

After successful authentication, you will be redirected to your dashboard.

Select Forgot Password on the login page. You will receive instructions to reset your password through your registered email address or phone number.

A strong password should:

• Be at least 8–12 characters long.
• Include uppercase and lowercase letters.
• Include numbers.
• Include special characters.
• Be unique to BPAMS.
• Avoid common words or easily guessed information.

Never share your password with anyone.

Yes.

You may change your password at any time through your account settings after successfully signing in.

Accounts may be temporarily locked to protect against unauthorized access after repeated unsuccessful login attempts or suspected security concerns.

If this occurs, follow the recovery instructions or contact BPAMS Administration.

Depending on your device and application settings, BPAMS may allow you to remain signed in for convenience.

For your security, avoid using this feature on shared or public devices.

Yes.

Always sign out when using shared, public, or borrowed devices to help protect your account and personal information.

Immediately:

• Change your password.
• Sign out of other active sessions if available.
• Contact BPAMS Administration.
• Monitor your account for unusual activity.

Prompt reporting helps protect both your account and the platform.

Your BPAMS profile is your official digital priesthood profile within the platform. It contains information required for identification, communication, administration, and authorized priesthood services.

Depending on your role, your profile may include:

• Full name.
• Priest Identification Number (Priest ID).
• Contact information.
• Profile photograph.
• Bethel information.
• Posting history (for posted priests).
• Committee membership.
• Emergency contact information.

No.

Your profile can only be updated by authorized BPAMS administrators.

To update your profile, kindly contact the BPAMS office or send an email to admin@uabcsp.com or adminsec@uabcsp.com.

Maintaining an accurate profile helps ensure:

• Effective communication.
• Accurate priesthood records.
• Proper administrative coordination.
• Correct postings and assignments.
• Reliable emergency contact information.

Yes.

You can share your priest profile by sharing your profile QR Code.

You can also share by using the Share icon on the Profile Page.

Yes.

A profile photograph helps improve identity verification, administrative management, and organizational recordkeeping.

Yes.

Where permitted, you may upload or replace your profile photograph through your account settings.

Uploaded photographs should clearly identify you and comply with any applicable BPAMS guidelines.

If you notice incorrect or outdated information, make available the correction information to be updated, and contact the BPAMS Administration so the information can be reviewed and corrected where appropriate.

Priesthood Records are the official digital records maintained by BPAMS to document the identity, service history, appointments, postings, qualifications, and other administrative information relating to members of the BCS Priesthood.

These records serve as the authoritative source of priesthood information within the Universal Assembly of BCS Priesthood (UABCSP).

Maintaining accurate Priesthood Records helps UABCSP to:

• Verify priesthood identity.
• Preserve institutional history.
• Improve administrative efficiency.
• Support leadership decisions.
• Coordinate postings.
• Facilitate communication.
• Maintain continuity across generations of priesthood administration.

Depending on your role and circumstances, your record may include:

• Personal identification details.
• Priest Identification Number (Priest ID).
• Date of Ordination (where applicable).
• Bethel and Pew information.
• Posting, Posting history, and Service assignments.
• Offices held and Committee memberships.
• Education and Professional Qualifications.
• Levy payment records.
• Administrative notes where applicable.

Yes.

Users may view their Priesthood Records through BPAMS.

Some administrative information may only be accessible to authorized UABCSP officials.

No.

Records can only be modified by authorized BPAMS administrators.

Yes.

If you discover inaccurate or outdated information, you should contact BPAMS Administration through the appropriate support channels.

Supporting documentation may be required before official records are amended.

BPAMS protects Priesthood Records through multiple security measures, including:

• Secure authentication.
• Role-Based Access Control (RBAC).
• Database encryption.
• Audit logging.
• Administrative approval workflows.
• Security monitoring.
• Regular backups.

Only authorized personnel may access sensitive records.

Certain records including postings, appointments, administrative decisions, and service histories may be retained permanently as official institutional records to preserve the history and continuity of the Priesthood.

Yes.

Records maintained within BPAMS may serve as official organizational records for administrative and priesthood purposes, subject to UABCSP policies and procedures.

Access is limited to:

• You.
• Authorized UABCSP administrators.
• Authorized BCS leadership personnel.
• Approved administrative units where necessary for legitimate organizational purposes.

Information is not made publicly available unless specifically enabled through official BPAMS features.

A Posting is an official assignment issued by the UABCSP assigning a priest to serve in a specific Bethel, Healing Home, or Pentecostal Centre.

An Appointment is the official designation of a priest to hold a particular office, leadership responsibility, administrative function, or organizational role within the Brotherhood of the Cross and Star.

Appointments are made by The Holy Father and recorded within BPAMS.

Postings are assigned by the UABCSP as approved by The Holy Father.

BPAMS records and communicates these assignments to the posted Priests through the BPAMS App, Email, and/or SMS Notifications.

When available, BPAMS will notify you through:

• In-app notifications.
• Dashboard updates.
• Official announcements.
• Email and SMS notifications where applicable.

You are encouraged to regularly check your account for updates.

No.

Postings are determined by the UABCSP leadership as approved by The Holy Father based on administrative and organizational considerations.

Where permitted by applicable administrative procedures, requests relating to transfers should be submitted through the appropriate official channels.

Approval remains entirely at the discretion of UABCSP and BCS leadership.

No.

Official Posting information may only be updated by authorized UABCSP admins.

Yes.

BPAMS maintains historical Posting records to preserve organizational continuity and support administrative decision-making.

Your profile and administrative records may be updated to reflect the new assignment.

Where applicable, you will receive notification of the change through BPAMS or other official communication channels.

Posting history helps:

• Preserve institutional records.
• Track service experience.
• Improve organizational planning.
• Support administrative reporting.
• Maintain historical continuity of priesthood service.

Levies are official financial obligations, dues, or contributions assigned by UABCSP in accordance with organizational directives.

Yes.

BPAMS allow users to view their levy records, payment history, payment status, and other related financial information where available.

Payment can be made through banks or mobile transfers to the designated accounts.

No.

Electronic payments are processed through approved third-party payment providers that maintain their own security and privacy standards.

No.

BPAMS does not collect or store:

• Debit card numbers.
• Credit card numbers.
• PINs.
• CVVs.
• Online banking passwords.
• Financial account credentials.

Payments may require:

• Administrative verification.
• Bank confirmation.
• Third-party validation.
• Internal reconciliation.

Submission of payment evidence does not automatically constitute payment approval.

Where applicable, BPAMS may allow users to upload payment receipts or supporting evidence for verification.

Ensure that uploaded receipts are genuine, complete, and clearly legible.

Incorrect or fraudulent payment evidence may delay verification and could result in administrative action, suspension of payment processing, or other appropriate measures.

Yes.

If you believe your payment record is inaccurate, contact BPAMS Administration with the relevant payment details and supporting documentation.

Payment records support:

• Financial transparency.
• Accountability.
• Administrative reporting.
• Organizational planning.
• Internal auditing.
• Historical recordkeeping.

Reports can only be submitted by UABCSP Coordinators, Pew/Body Heads, and UABCSP Standing Committees. While Complaints can be submitted by all priests (posted and non-posted).

BPAMS provides secure mechanisms and channels for submitting complaints, reports, petitions, grievances, and administrative concerns.

Please submit using only the channel that is applicable to you.

Depending on the available features, you may submit reports and/or complaints relating to:

• Administrative matters.
• Priesthood concerns.
• Organizational issues.
• Reports/Complaints requiring official attention.
• Requests for administrative review.

Yes.

Complaints are handled confidentially by authorized UABCSP Committee.

However, information may be shared internally where necessary to investigate and resolve the matter appropriately.

Yes.

Users are expected to submit truthful, complete, and accurate information.

Knowingly submitting false or misleading information violates BPAMS policies and may result in disciplinary action.

Yes.

BPAMS allow users to track the progress of submitted complaints through their account dashboard.

Reports/Complaints may be investigated internally by authorized administrative committees.

Investigations are conducted confidentially and fairly, with due consideration of all relevant information.

Yes.

Administrative responses may remain confidential where necessary to protect privacy, organizational integrity, or ongoing investigations.

Yes.

Where appropriate, appeals should be submitted through the official procedures established by UABCSP.

Some Appeals may require formal written correspondence addressed to the appropriate authority or the UABCSP Office.

Where permitted and before final determination, users may request to withdraw a complaint.

Withdrawal requests remain subject to administrative review.

The report/complaint system promotes:

• Transparency.
• Accountability.
• Fair administrative processes.
• Organizational discipline.
• Continuous improvement.
• Protection of members' rights and responsibilities.

BPAMS may provide information about:

• BCS Mega Events.
• Priesthood Body Anniversary/Week.
• BCS International and National Conferences.
• Int’l and National Meetings.
• Priesthood gatherings.
• Workshops.
• Training programmes.
• Special services.
• Administrative events.
• Other official BCS and UABCSP activities.

No.

BPAMS does not support Events registration on the Mobile App as this is handled by the respective Events Organizing Committees and the BCS Events Office.

Yes.

Depending on your notification preferences and available communication channels, BPAMS may send reminders through:

• Push or In-app notifications.
• Email and/or SMS.

Notifications are official messages sent through BPAMS to keep users informed about:

• New Postings.
• Administrative updates.
• Events.
• Circulars, Bulletins.
• Levy information.
• Account activity.
• Security alerts.

Where supported, BPAMS allows users to manage certain notification preferences through their account settings.

Notifications can also be managed through Device Settings.

Some critical administrative or security notifications cannot and should not be disabled.

Possible reasons include:

• Notifications are disabled on your device settings.
• Your email address has not been verified.
• Your internet connection is unavailable.
• Your application is outdated.
• Notification permissions have been disabled or denied.

Yes.

Notifications delivered through BPAMS are official communications from UABCSP unless expressly stated otherwise.

Users are encouraged to review notifications promptly.

Where applicable, BPAMS maintains a notification history so users can review previous announcements and important communications.

Where organizers make supporting documents available, BPAMS may allow users to download agendas, programmes, circulars, or other official materials associated with an event.

Regularly checking BPAMS ensures that you remain informed about:

• Official announcements.
• New Postings.
• Upcoming Events.
• Administrative directives.
• Levy deadlines.
• Security notices.
• Important updates affecting your priesthood responsibilities.

Keeping up to date helps ensure effective participation in the activities of the Priesthood.

The BPAMS e-Library is the official digital repository of publications, documents, circulars, educational resources, forms, manuals, policies, and other authorized materials published by the UABCSP and BCS.

It provides authorized users with convenient access to important priesthood resources anytime and from anywhere.

Access to the e-Library is open to all BPAMS users.

Certain publications may only be accessible as Read-Only documents, while others may be Downloadable.

The e-Library may contain:

• Priesthood Manuals.
• Policies and Guidelines.
• Forms and Templates.
• Educational Materials.
• Historical Publications.
• Digital Archives.
• Training Resources.

Additional resources may be added periodically.

Yes.

Where permitted, users may download documents for personal use.

Some resources may be available only for online viewing (Read-Only).

Only where expressly authorized.

Most documents remain the intellectual property of UABCSP and the Brotherhood of the Cross and Star.

Unauthorized reproduction, redistribution, modification, or publication of official materials is prohibited.

Yes.

Documents published through the BPAMS e-Library are regarded as official publications unless otherwise indicated.

Always rely on the latest published version.

The e-Library is updated whenever new publications become available.

Users are encouraged to check regularly for new content.

Yes.

BPAMS may provide search and filtering tools to help users quickly locate publications by title, category, keyword, or subject.

Some resources may be restricted based on:

• User role.
• Administrative permissions.
• Organizational responsibility.
• Confidentiality requirements.

If you believe you should have access to a particular document, contact BPAMS Administration.

The e-Library helps:

• Preserve priesthood knowledge base.
• Improve access to official information.
• Support priesthood education and training.
• Reduce dependence on printed materials.
• Promote consistency across priesthood knowledge base and digital archives.
• Preserve historical records for future generations.

Yes.

Protecting the privacy, confidentiality, and security of users' information is a core commitment of BPAMS.

The platform implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Depending on your use of the platform, BPAMS may collect:

• Full name, Contact information, Date of birth.
• Priest ID, Bethel information.
• Posting and service history.
• Appointment and Committee membership.
• Levy records and Payment history.
• Reports and Complaints submissions.
• Device information and Login history.

Only information necessary for legitimate administrative purposes is collected.

Information is collected to:

• Verify user identity.
• Maintain priesthood records.
• Process postings.
• Support administrative activities.
• Improve communication.
• Process complaints.
• Record levy payments.
• Improve security.
• Prevent fraud.
• Ensure operational continuity.

No.

BPAMS does not sell, rent, lease, or commercially distribute users' personal information.

Your information is processed only for legitimate organizational purposes.

Access is limited to:

• Authorized UABCSP leadership.
• Approved BCS leadership and administrative departments.
• Approved service providers where necessary for payment confirmation.
• Regulatory authorities where legally required for identity verification.

Access is controlled through role-based permissions.

Yes.

BPAMS does not store sensitive banking credentials.

Payments are processed through approved third-party payment providers operating under their own security, privacy, and compliance standards.

Information is retained only for as long as necessary to:

• Maintain official records.
• Fulfil administrative purposes.
• Preserve institutional history.
• Meet legal obligations.
• Resolve disputes.
• Support governance.

Some official records may be retained permanently where required.

Yes.

Subject to applicable laws and organizational policies, users may request access to personal information held by BPAMS.

Yes.

If your information is inaccurate, incomplete, or outdated, you may request that it be corrected.

Supporting documentation may be required before official records are updated.

Depending on applicable laws, you may have the right to:

• Access your information.
• Correct inaccurate information.
• Request deletion.
• Restrict certain processing.
• Object to specific processing activities.
• Request data portability.
• Withdraw consent where applicable.

Requests may be submitted through BPAMS Help & Support.

BPAMS employs multiple and multi-layer security framework and infrastructure designed to protect user information and organizational records.

Security measures include:

• SSL/TLS encryption.
• Database encryption.
• Secure authentication.
• Role-Based Access Control.
• Security monitoring.
• Session management.
• Audit logs.
• Firewall protection.
• Secure cloud infrastructure.
• Routine security assessments.
• Data backup and recovery.

Users should:

• Create a strong password.
• Keep passwords confidential.
• Never share login credentials.
• Sign out of shared devices.
• Update passwords regularly.
• Verify official communications before responding.
• Report suspicious activity immediately.

Security is everyone’s business and a shared responsibility.

Ensure your device used to access BPAMS is well secured.

Use Premium Security suites or reputable Antivirus Security where possible.

If your device is lost:

• Contact/notify BPAMS Administration and request temporary account suspension to prevent unauthorized access by a third party.
• Change your BPAMS password immediately if you have access to another device.
• Remove access from the lost device where possible.
• Monitor your account for unusual activity.

Prompt action helps prevent unauthorized access.

Immediately report suspected:

• Unauthorized access.
• Identity theft.
• Fake emails or SMS.
• Suspicious login attempts.
• Account compromise.

BPAMS Administration will investigate reported incidents and take appropriate actions.

No.

BPAMS and UABCSP administrators will never ask you to disclose your password.

If anyone requests your password while claiming to represent BPAMS or UABCSP, treat it as suspicious and report the incident immediately.

Automatic sign-out is part of BPAMS session management policy, and it helps protect your account when it has been inactive for a period of time.

This reduces the risk of unauthorized access, particularly on shared devices.

Yes.

Accounts may be suspended if unusual activity, suspected fraud, impersonation, or security threats are detected.

Yes.

BPAMS continuously monitors login activities, authentication events, and security logs to help detect unauthorized access or suspicious behaviour.

Where required, BPAMS will:

• Investigate the incident.
• Contain and mitigate risks.
• Notify affected users where applicable.
• Notify our service providers where legally required.
• Implement corrective measures and frameworks to prevent future recurrence.

BPAMS uses industry-standard security measures and frameworks, however, there is nothing like absolute security anywhere in the world.

BPAMS contains official priesthood records and sensitive administrative information.

Maintaining strong security protects users, preserves institutional integrity, and supports the mission of the Universal Assembly of BCS Priesthood.

Yes.

The BPAMS Web uses essential cookies and similar technologies to provide secure, reliable, and efficient services.

Cookies help BPAMS:

• Maintain secure login sessions.
• Authenticate users.
• Protect against fraud.
• Improve performance.
• Remember user preferences.
• Support accessibility features and enhance overall user experience.

BPAMS uses:

• Essential Cookies.
• Authentication Cookies.
• Security Cookies.
• Performance Cookies.
• Functionality Cookies.

These cookies support legitimate operational purposes.

No.

BPAMS does not use:

• Advertising cookies.
• Behavioural advertising cookies.
• Marketing and tracking cookies designed to sell user data.

No.

The mobile application primarily uses:

• Secure authentication tokens.
• Encrypted local storage.
• Device identifiers.
• Other secure technologies necessary for functionality.

Yes.

You may manage cookies through your browser settings.

However, disabling essential cookies may prevent BPAMS from functioning properly or may affect your ability to sign in.

Certain trusted service providers may use technologies necessary to deliver services such as hosting, notifications, or identity verification.

These providers operate under their own privacy and security obligations.

Yes.

The cookies used by BPAMS are intended to improve security, authentication, and system performance rather than track users for advertising purposes.

Cookies may collect limited technical information necessary for authentication, session management, and performance optimization.

Information collected through cookies is processed in accordance with the BPAMS Privacy Policy.

Yes.

The Cookies Policy may be updated periodically to reflect technological improvements, legal requirements, or operational changes.

Material updates will be communicated through BPAMS or official UABCSP communication channels.

Yes.

BPAMS is designed to be accessible, usable, and inclusive for all users, including people living with disabilities.

BPAMS aims to conform with internationally recognized accessibility standards, including:

• WCAG 2.1 Level AA.
• WCAG 2.2 (where applicable).
• EN 301 549.
• Section 508.
• Nigeria Discrimination Against Persons with Disabilities (Prohibition) Act.
• Other applicable accessibility regulations.

BPAMS includes features such as:

• Keyboard navigation.
• Screen reader compatibility.
• Proper heading structures.
• Alternative text for meaningful images.
• Accessible forms.
• Scalable text.
• Responsive design.
• High colour contrast.
• Visible focus indicators.

Yes.

BPAMS is designed to support scalable text and responsive layouts, allowing users to adjust text size using their device or browser accessibility settings.

Yes.

The platform is designed to be compatible with commonly used screen reader technologies where reasonably practicable.

Accessibility is continuously improved through:

• Automated testing.
• Manual keyboard testing.
• User feedback.
• Ongoing reviews.
• Issue reporting.
• Platform enhancements.

If you encounter accessibility barriers while using BPAMS, please contact BPAMS Administration.

Reasonable efforts will be made to provide assistance or information in an alternative accessible format where practicable.

Yes.

The Accessibility Policy applies to:

• BPAMS Mobile Application.
• BPAMS Web, Registry and Database.
• Related digital services operated by UABCSP.

While BPAMS strives for broad accessibility, some third-party services or legacy content may not fully comply with accessibility standards.

Where possible, improvements will continue to be made over time.

Accessibility ensures that every authorized user, regardless of ability, can access BPAMS services with dignity, independence, and confidence.

UABCSP is committed to creating an inclusive digital environment that supports equal access to information, communication, and priesthood administration for all authorized users.

Yes.

BPAMS is designed to maintain the integrity, security, and proper administration of the Universal Assembly of BCS Priesthood (UABCSP). To achieve this, accounts may be temporarily or permanently suspended where necessary.

Reasons for suspension may include:

• Providing false or misleading information during registration.
• Unauthorized access or attempted unauthorized access.
• Impersonating another individual.
• Creating duplicate or fraudulent accounts.
• Violating the BPAMS Terms of Service.
• Misusing BPAMS features or services.
• Uploading malicious or harmful content.
• Engaging in fraudulent financial activities.
• Harassing, threatening, or abusing other users.
• Any activity that compromises the security, integrity, or reputation of BPAMS.

Yes.

Where practicable, BPAMS will notify you of the suspension through your registered email address, in-app notifications, or other official communication channels.

The notification may include the reason for the suspension and any steps required to resolve the issue.

No.

Many suspensions are temporary and are intended to protect your account or the BPAMS platform while investigations or administrative reviews are carried out.

Permanent suspension is generally reserved for serious or repeated violations of BPAMS policies.

If you believe your account has been suspended in error:

1. Contact BPAMS Administration immediately.
2. Provide your registered email address and relevant details.
3. Submit any supporting documentation requested.
4. Await the outcome of the administrative review.

Each case is reviewed on its individual merits.

No.

A suspended account may have restricted or completely disabled access to BPAMS services until the suspension has been lifted.

No.

Creating another account to bypass a suspension is prohibited and may result in additional administrative action, including permanent restriction from BPAMS.

The duration depends on:

• The nature of the issue.
• The outcome of administrative investigations.
• Compliance with any corrective actions requested.
• Applicable UABCSP and BPAMS policies.

Some suspensions may be lifted quickly, while others may remain in effect indefinitely.

Yes.

Where appropriate, suspended accounts may be restored following administrative review, provided the reasons for suspension have been satisfactorily resolved.

Restoration remains entirely at the discretion of the UABCSP.

Yes.

BPAMS may temporarily suspend an account if suspicious login attempts, possible fraud, unauthorized access, or other security threats are detected.

These temporary suspensions help protect both the user and the platform.

To help keep your account in good standing:

• Provide accurate information.
• Protect your login credentials.
• Follow the Terms of Service.
• Respect other users.
• Use BPAMS responsibly.
• Report security concerns promptly.
• Keep your profile information current.

Responsible use helps maintain a secure and trusted environment for all users.

Yes.

You may request the deletion of your BPAMS account at any time by following the official Account Deletion process provided within the BPAMS Mobile App, the BPAMS website, or by contacting BPAMS Administration.

To request deletion:

1. Sign in to your BPAMS account on the mobile app.
2. Navigate to Settings > Delete Account and follow the prompt.
3. Alternatively, you can submit a deletion request through BPAMS Help & Support or the official contact channels.
4. Verify your identity if requested.
5. Await confirmation from BPAMS Administration.

Identity verification helps prevent unauthorized deletion requests.

After receiving your request:

• Your identity will be verified.
• Your request will be reviewed.
• Your account will be deactivated and deleted.
• You will receive confirmation once the process has been completed.

Processing times may vary depending on administrative requirements.

While BPAMS will delete personal information where appropriate, certain information may be retained for legitimate purposes, including:

• Official priesthood records.
• Administrative records.
• Appointment history.
• Posting history.
• Financial records.
• Historical and institutional records.

These records are retained only where permitted or required by the BCS leadership to maintain your status as a BCS Priest.

No.

Once account deletion has been completed, recovery may not be possible.

If you wish to use BPAMS again in the future, you may need to submit a new registration, subject to applicable eligibility, verification and approval requirements.

No.

Deleting your BPAMS account does not remove or invalidate official priesthood records maintained by UABCSP and BCS.

Institutional records remain the property of the organization and may be retained in accordance with applicable policies and to maintain your membership as a BCS Priest.

No.

Where an account is subject to an active investigation, dispute, legal requirement, or administrative review, deletion may be delayed until the matter has been resolved.

Yes.

BPAMS does not charge users for submitting an account deletion request.

No.

Deletion requests must be submitted by the account owner or an individual legally authorized to act on their behalf, subject to verification.

Additional information is available in the BPAMS Privacy Policy and through BPAMS Help & Support.

The official BPAMS Mobile App can be downloaded from:

• Google Play Store (Android)
• Apple App Store (iPhone and iPad)

Always download the application from official sources to ensure authenticity and security.

Yes.

Downloading and using the BPAMS Mobile App is free for approved users. Standard mobile data or internet charges from your service provider may apply.

BPAMS supports modern Android and iOS smartphones and tablets that meet the application's minimum operating system requirements. Older devices may experience reduced performance or limited compatibility.

Most BPAMS services require an active internet connection. Certain information previously viewed may remain temporarily available depending on future application enhancements, but real-time services require online connectivity.

Yes.

BPAMS may send push notifications for:

• Official announcements.
• Posting updates.
• Event reminders.
• Security alerts.
• Administrative communications.
• Account activity.

Users should enable notifications to receive timely updates.

Depending on available features, BPAMS may request permission to access:

• Camera (for profile photos or document capture).
• Storage (for downloading or uploading files).
• Notifications.
• Internet connectivity.

Permissions are requested only when necessary for specific features.

Updates are available through the Google Play Store or Apple App Store. Keeping the application updated ensures access to the latest features, security improvements, and bug fixes.

Performance may be affected by:

• Poor internet connectivity.
• Limited device storage.
• Outdated application versions.
• Background applications consuming device resources.

Restarting the app or updating to the latest version may improve performance.

Yes.

The BPAMS Mobile App uses secure authentication, encrypted communications, and other security measures to help protect your information. Users should also secure their devices with passwords, PINs, or biometric authentication where available.

Try the following:

• Restart the application.
• Restart your device.
• Check your internet connection.
• Update to the latest version.
• Uninstall and reinstall the application if necessary.

If the problem persists, contact BPAMS Administration.

The BCS Priesthood Registry and Database is the browser-based version of BPAMS that allows authorized users to access priesthood profiles from desktop and laptop computers without installing a mobile application.

Visit the official BPAMS web address using a supported web browser.

Always ensure you are accessing the genuine BPAMS website before entering your login credentials.

For the best experience, BPAMS supports the latest versions of major web browsers, including:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
• Brave

Using an up-to-date browser improves security and performance.

Yes.

You may access your account from multiple supported browsers, provided you use your own authorized credentials and logout after use.

Possible reasons include:

• Internet connectivity issues.
• Browser cache problems.
• Scheduled maintenance.
• Temporary server interruptions.
• Network restrictions.

Refreshing the page, clearing your browser cache, or trying another browser may resolve the issue.

Yes.

The BPAMS Web Application uses secure HTTPS connections, encrypted communications, authenticated sessions, and other security measures to protect user information.

Always verify that you are connected to the official BPAMS website before signing in.

Yes, but caution is advised.

If you use a shared or public computer:

• Do not save your password.
• Sign out when finished.
• Clear cache and close the browser completely.
• Avoid accessing sensitive information if the device appears compromised.

Certain information may be saved automatically depending on the feature you are using.

Users are encouraged to save changes whenever prompted to avoid losing information.

For your security, BPAMS may automatically end inactive sessions after a period of inactivity.

This helps protect your account from unauthorized access.

BPAMS Web serves the BCS-PR and Database.

Both platforms provide access to the same core BPAMS services, although certain features or layouts may differ to provide the best experience for desktop and mobile users.

Your account information remains synchronized across supported devices, allowing you to continue your work seamlessly regardless of how you access BPAMS.

If you experience technical difficulties while using BPAMS:

1. Ensure you have a stable internet connection.
2. Close and reopen the application or browser.
3. Restart your device.
4. Update the BPAMS Mobile App or your web browser to the latest version.
5. Retry login.
6. Contact BPAMS Administration if the issue persists.

Providing screenshots or detailed descriptions of the issue will help our support team resolve your problem more quickly.

If the mobile app does not open:

• Restart your device.
• Ensure the app is updated.
• Check that your operating system is supported.
• Clear the app cache (where applicable).
• Reinstall the application if necessary.

If the problem continues, contact BPAMS Support.

Try the following:

• Refresh the webpage.
• Check your internet connection.
• Clear your browser cache and cookies.
• Disable browser extensions that may interfere.
• Use another supported browser.
• Try accessing the site later if scheduled maintenance is in progress.

This usually means:

• Your email address is incorrect.
• Your password is incorrect.
• Your account has not yet been verified.
• Your password has recently been changed.

Double-check your credentials or use the Forgot Password option if needed.

Performance may be affected by:

• Slow internet connectivity.
• Heavy network traffic.
• Device performance limitations.
• Background applications consuming resources.
• Temporary server maintenance.

Closing unused applications and ensuring a stable internet connection may improve performance.

Please:

• Check your Spam or Junk folder.
• Confirm that your email address is correct.
• Wait a few minutes for delivery.
• Request another verification email or OTP.
• Ensure your mailbox is not full.

If the issue continues, contact BPAMS Administration.

Possible reasons include:

• Unsupported file format.
• File size exceeds the permitted limit.
• Image does not meet the prescribed image requirements.
• Image is not on official BCS soutane with a white background.
• Attempting to upload incorrect images.
• Poor internet connection.

Ensure your file meets the platform requirements before uploading, and avoid using glasses, earpiece/headphones in images to be uploaded.

To help us investigate quickly, include:

• Your full name.
• Registered email address.
• Device type.
• Operating system.
• Browser or App version.
• Description of the issue.
• Screenshots (if available).
• Date and time the issue occurred.

Yes.

Periodic maintenance may be required to:

• Improve performance.
• Enhance security.
• Introduce new features.
• Correct technical issues.
• Upgrade infrastructure.

Users may experience temporary but minimal service interruptions during maintenance periods.

Technical assistance is available through the official BPAMS Help & Support channels.

Users should only seek assistance from official BPAMS representatives to avoid fraud or misinformation.

The Terms of Service are available on the official BPAMS website and in the SETTINGS section of the BPAMS Mobile Application.

Every user is encouraged to read and understand the Terms before using the platform.

The Privacy Policy explains:

• What information BPAMS collects.
• Why it is collected.
• How it is used.
• How it is protected.
• Your privacy rights.
• How to contact BPAMS regarding privacy matters.

The latest version is always available on the BPAMS website and mobile app.

The Cookies Policy explains how BPAMS uses cookies and similar technologies to improve functionality, authentication, security, and user experience.

The Accessibility Policy outlines BPAMS' commitment to ensuring that all authorized users including persons with disabilities, can access and use the platform effectively.

Yes.

By accessing or using BPAMS, users agree to comply with the applicable Terms of Service, Privacy Policy, Cookies Policy, Accessibility Policy, and any other policies published by UABCSP.

Yes.

BPAMS may update its policies periodically to:

• Reflect legal or regulatory changes.
• Introduce new features and improve services.
• Enhance security.
• Improve user experience.

Updated versions will be published through official BPAMS communication channels.

Material policy updates may be communicated through:

• In-app notifications.
• Email notifications.
• BPAMS and UABCSP communication channels.

Users are encouraged to review updated policies periodically.

Violations may result in:

• Warnings and temporary account suspension/restriction.
• Permanent account termination.
• Other administrative actions where appropriate.

The specific action taken will depend on the nature and severity of the violation.

BPAMS operates in accordance with applicable laws and regulations, including those governing privacy, electronic communications, accessibility, and digital services, together with the internal governance and administrative policies of the UABCSP and BCS.

The latest versions of all official BPAMS policies are available through:

• The BPAMS Website.
• The BPAMS Mobile App.
• BPAMS Help & Support Desk.

Users should always rely on the most recent published versions.

If you require assistance, you may contact BPAMS Administration using the official communication channels published on the UABCSP websites and within the BPAMS Mobile Application.

The official address, email, and website of the UABCSP and BPAMS Administration is given below:

UABCSP and BPAMS Administration

Universal Assembly of BCS Priesthood (UABCSP)
Brotherhood of the Cross and Star World Headquarters (BCS WHQ)
34 Ambo Street, Calabar, Cross River State, Nigeria

Email: admin@uabcsp.com ; adminsec@uabcsp.com

Website: www.uabcsp.com ; www.uabcsp.org

You should contact support if you need assistance with:

• Registration and login issues.
• Password recovery.
• Account verification.
• Technical problems.
• Payment enquiries.
• Complaint submissions.
• Accessibility issues.
• Privacy concerns.
• Account deletion requests.
• All other legitimate concerns.

Support requests may be submitted at any time.

However, the official administrative working hours is 08:00AM – 05:00PM Mondays to Fridays, and 09:00AM – 02:00PM on Saturdays.

Most enquiries are acknowledged as soon as reasonably possible.

Responses are provided during official administrative working hours.

Response times may vary depending on the complexity of the enquiry and the volume of requests received.

Complex issues requiring investigation may take longer to resolve.

Users will be informed where additional time is required.

Where necessary, users may visit the UABCSP offices during approved business hours.

Visitors are encouraged to contact BPAMS Administration before visiting to ensure the appropriate personnel are available to attend to any technical request, issues or concerns.

If you suspect:

• Unauthorized access.
• Fraud.
• Identity theft.
• Phishing.
• System vulnerabilities.
• Suspicious account activity.

Immediately report the issue through the official BPAMS Support channels.

If you experience difficulty accessing any BPAMS feature due to a disability or accessibility barrier, please contact BPAMS Administration with details of the issue.

Reasonable efforts will be made to provide assistance or alternative access where practicable.

Yes.

BPAMS welcomes constructive feedback, suggestions, and recommendations that help improve the platform and enhance the user experience.

If you discover bugs or inaccurate information relating to BPAMS features, your profile, priesthood records, or other official information, notify BPAMS Administration promptly so the matter can be reviewed and corrected where appropriate.

Using official BPAMS support channels helps ensure:

• Accurate information.
• Secure handling of enquiries.
• Protection of personal information.
• Timely assistance.
• Proper documentation of support requests.

Users should avoid relying on unofficial sources for account-related assistance.

BPAMS Supported Platforms

BPAMS is accessible through the following official platforms.

Always use official BPAMS platforms to protect your information.

Android

• Android 8.0 or later
• Stable Internet Connection
• 2 GB RAM minimum
• Google Play Services

iPhone

• iOS 15 or later
• Internet Connection
• Updated Safari Engine

To help protect your BPAMS account:

• ✓ Use a strong password (minimum of 8 characters)
• ✓ Passwords should contain letters, numbers, and special characters
• ✓ Never share your password
• ✓ Verify your email address and phone number
• ✓ Enable device security and antivirus security suite (if available)
• ✓ Log out from shared devices
• ✓ Keep your mobile app updated
• ✓ Beware of phishing emails, do not click on unknown links in emails
• ✓ Report suspicious activity immediately
• ✓ Keep your profile information up to date
• ✓ Download BPAMS App only from official stores

© 2026 Universal Assembly of BCS Priesthood (UABCSP). All rights reserved.

This publication and its contents are the intellectual property of the Universal Assembly of BCS Priesthood (UABCSP) and Brotherhood of the Cross and Star (BCS). No part of this publication may be reproduced, distributed, modified, transmitted, or published without prior consent and written authorization.

Disclaimer Notice

This Frequently Asked Questions (FAQ) document is provided for general informational purposes only. It is intended to help users better understand the BPAMS mobile application, website, and related services.

The information contained in this document does not constitute legal, financial, or professional advice and should not be relied upon as such. While every effort has been made to ensure the accuracy and relevance of the information provided, BPAMS reserves the right to modify, update, or remove any part of its services, features, policies, or procedures at any time without prior notice.

The BPAMS Terms of Service, Privacy Policy, Cookies Policy, Accessibility Policy, and other official BCS and UABCSP policies shall prevail in the event of any inconsistency.

Nothing in this FAQ should be interpreted as an obligation, requirement, or inducement to use the BPAMS platform or any of its related services. The decision to use BPAMS is entirely voluntary and remains at the discretion of each user.

For official policies, legal terms, or matters requiring formal clarification, users should refer to the applicable BPAMS Terms of Service, Privacy Policy, or contact the BPAMS Support Team through the official communication channels.

BPAMS features, services, policies, and procedures may change from time to time. Users are encouraged to consult the latest versions of official BPAMS documentation available on the BPAMS website and mobile application.

BPAMS – "Connecting the Priesthood through Faith and Technology."

BPAMS Frequently Asked Questions (FAQ)

Version: 1.0.0

Last Updated: July 04, 2026

Prepared by: Universal Assembly of BCS Priesthood (UABCSP)